Electronic Universe Inc

Outbound Call Center Services

Electronic Universe Inc offers customized and highly cost effective telemarketing solutions to meet your unique needs from its State-of-the-Art offices located in Karachi, Lahore and Islamabad in Pakistan. We have a team of business & market savvy professionals ready to pick up the phone and speak to your customers or the community members on your behalf. Whether you need a telemarketing team to reach out to build new customer base, perform complex customer surveys, a strategic marketing program to improve customer growth through cross selling, or simply need a cold-calling initiative to generate more customer leads – Electronic Universe Inc has the expertise to deliver solutions which suits your specific needs and put you on the path of success at a highly cost effective business model. We excel in a wide range of outbound calling programs, including:       

• Customer Acquisition
• Customer Retention
• Up-sell / Cross-Sell
• Lead Generation
• Sales Promotions
• Market Research Surveys
• Marketing Campaign Follow-Up
• Trade Show Follow-Up
• Promoting a website
• Appointment Setting
• Event/Seminar Invitation
• Database Update and Cleansing
• Activation
• Fund Raising
• Polling
• Promoting a political candidate or event

At Electronic Universe Inc, each telemarketing campaign begins with close consultation and analyses to understand your business, the overall objective of your telemarketing campaign, and exactly what you are trying to accomplish. Our world class training department team take time to help edit your script to ensure your goals are being met while enabling our call center agents to work at the highest level of efficiency. Next, we train our agents on your specific campaign, your products and services, any possible objections, and the best approach to take with your target customer or audience.

Once your campaign has started, our quality assurance team together with call center agents continues to refine the campaign implementation program. We constantly find new ways to make your program more efficient, increase sales, reduce costs - to further increase your ROI.

Electronic Universe Inc will succeed at any project that requires dedicated, professional salespeople or customer service representatives to pick up the phone and dial. For further information, please email us at Info@euniverseinc.com or call us today at 310.480-4192 to find out how Electronic Universe Inc can help you increase your bottom line with its low cost service offerings.

Inbound Call Center Services

Today's consumer is more demanding than ever. Being available 24 hours to your customer is quickly becoming an obvious expectation. By having Electronic Universe Inc as your outsourced 24x7 Call center services provider, your company is always available - we can be there when you're not. The primary services offered by Electronic Universe Inc are order taking, help desk, overflow call management, infomercials/direct response, dealer locate and customer service. The call center services leverage the power of the World Wide Web with leading-edge call center technology to provide unique, transparent communications solutions.

Electronic Universe Inc's Call center services provide businesses with the industry leading telephone-based customer support solution for a fraction of the cost. Using State-of-the-art custom developed call center technology, Electronic Universe Inc is able to provide customers with a powerful tools for customer relationship management. By employing a rapid application development tool, Electronic Universe Inc can create customized call center scripts to suit the customer's specific needs. In addition Electronic Universe Inc can seamlessly integrate its call center solutions into the clients' systems to increase efficiencies and reduce costs.

Electronic Universe Inc currently operates one state-of-the-art Call Center dedicated to servicing our clients in English. All the call center agents of Electronic Universe Inc must successfully complete a rigorous training program and successfully pass a spelling and computer proficiency tests prior to proceeding to client-specific training. On-going call center training programs are given to all agents and a highly effective quality control task for each agent is completed on daily basis.

Electronic Universe Inc provides companies with proven results which nobody can ever ignore such as

• Significant cost savings to increase your ROI.
• Access to a large pool of highly educated 'accent neutralized' call center agents
• Our training is thorough and focused on your business
• Our quality assurance process consists of daily monitoring of each agent's performance

Here are a few examples of the Inbound Services-model we can provide to your business:

• Order Taking
• Mail Order Fulfillment
• Appointment Scheduling
• Online Credit Card Processing
• Infomercials/Direct Response
• Overflow Call Management
• Conference and Seminar Registration
• Message Taking
• Paging Dispatch
• Dealer Locate
• Information & Referral
• Coupon Redemption
• Reservation Bookings
• Live On-line Sales  & Order Entry
• E-Commerce Transaction Support
• Live On-line Inquiry Handling
• Help Desk Support
• First Call Resolution
• Dispatch Service Technician
• Live On-line Technical Support