CRM Solutions In the year 2000, major research firms predicted that by 2003 approximately US$60 billion would be spent on call center services worldwide. It’s a reality. Some nations, with the potentially well-qualified personnel for these “back offices,” are saying “thousands of jobs will be available in call center applications in next few years through out the world.” By taking advantage of the huge and wonderful opportunities just waiting for you to start off-shore low cost call center, back office with remote sales to USA business will only increase your ROI. Pakistan is an excellent example of a nation of many extremely fluent English-speaking and Internet literate people who have the future-thinking entrepreneurial attitude needed by USA companies looking for outsourcing their customer support, technical support, telemarketing, accounting and more. » Pakistan has the second largest and the fastest growing pool of technical manpower . » High availability of English speaking & educated customer care professionals. » Has the lowest manpower cost. » High availability of computer literate graduate manpower and technical manpower. Reliability and Security The work force in pakistan is highly reliable and can deliver world-class quality to ensure rapid delivery of service. Electronic Universe Inc has adapted to international quality and security standards. Infrastructure » Well-connected telecommunication systems on a world-class scale. High availability of infrastructure resources. » Pakistan's satellite-based telecommunication network enables instantaneous high-speed transfer of voice and data across the globe. Legislative Framework » Highly liberal Government policies on Call- center operations » Maintains High cost competitiveness in service sectors » Proactive Government - 10yr. Tax holiday. Duty free import of capital machinery and software. Cost Benefits Electronic Universe Inc can provide call center services to clients based in the U.S. or the U.K. at one-sixth to one-fourth of what it costs in the U.S., U.K. or Australia.
Pro-Active Government The department of telecommunications, Government of Pakistan has given a special thrust to the industry by reducing the prices of high-speed international private leased circuits. The recent IT boom has prompted the Government of Pakistan to announce exemptions from income tax and customs for the exports of IT enabled services. Central and the State governments have put emphasis to set up state-of-the art infrastructure for the projected boom for IT enabled services. Private Internet gateways and 100 foreign direct investments have been given approvals. "Potentially 50-80 percent of total process costs in most IT enabled services can be out sourced offshore. As much as 70 - 80 percent costs can be reduced primarily because of wage differentials. Expatriate management is used to support the remote locations. What is a call center? A successful One? A call center in the year 2003 is different from the call centers of the past. Because of technologies available through Voice over IP, it is now possible for having a call center at any remote location in any time zone where Internet is available. It could be located physically at any place where incoming and outgoing phone calls are made between call center representatives and customers. A customer does not care what a call center is nor where a call center is located. What truly matters is how well the call center representative treats the customer. The call center can be manned by one to an infinite number of representatives, depending upon the needs. Electronic Universe Inc has the resources available to deploy any number of call center representatives at any time for any type of call center services including telemarketing, Technical Support, and customer services on a 24x7 basis. For further information please email us at Info@euniverseinc.com to find out how Electronic Universe Inc can help you increase your bottom line
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